Return policy

Your return window starts the day your order is delivered, not the day you ordered it. The length depends on how you shop with us:

The exact closing date for each order is shown on that order under My Orders, along with a REQUEST RETURN button that appears only while the window is open. If the date has passed, the order tells you the window has closed and you can still write to us — we do look at genuine cases.

Items must come back unused and unworn, with the tags and original packaging attached, and nothing altered, stitched or washed. Please keep the invoice or order number handy.

For hygiene reasons, innerwear, socks, and anything that touches the skin cannot be returned once its seal is opened. Gift cards, Trendz Wallet top-ups and membership fees are not goods and are handled under their own rules below.

If a product page marks an item as final sale, that item cannot be returned — we say so before you buy it.

Sign in and open My Orders on your account. On the delivered order, press REQUEST RETURN, tick the items you are sending back, choose a reason, add a short note if you'd like to explain, and pick where the refund should go. That's it — no forms to print and no calls needed.

We then arrange collection through our courier where pickup is available in your area. Keep the parcel packed and ready; the courier picks it up from your saved address. Where pickup isn't possible, we will email you the alternatives before anything is due.

You choose at the time you request the return:

• Trendz Wallet — the fastest option. The amount is added as soon as we approve the return, and you can spend it on your next order straight away.
• Original payment — orders paid online are refunded back through Razorpay to the card, UPI or account you paid with. Cash on Delivery orders have no online payment to reverse, so we send the amount to the UPI ID you give us when you request the return.

Any part of the order you settled with Trendz Wallet balance or a gift card goes back to your wallet, because payment providers can only return money they actually collected. Refunds to a bank or card typically land within 5–7 working days of approval, depending on your bank; wallet refunds are instant.

The refund is what you actually paid for the returned items, including the item's share of any coupon discount. Delivery charges and any Cash on Delivery fee are refunded where we had not yet incurred them — once a courier has carried the parcel to you and back, that cost stands, so a refund may be slightly less than the amount charged.

Loyalty coins earned on an order are removed if that order is refunded, and coins you spent on an order are returned to your balance.

Changed your mind quickly? Cancel from My Orders while the order still reads Placed or Confirmed. You choose the same refund options as a return, and nothing is charged to you. Once the order has shipped, use the return process instead.

An online order you never paid for can simply be cancelled — you are not billed for a payment you did not complete.

If the parcel arrives damaged, sealed open, or with the wrong product or size, tell us within your return window by replying to your order confirmation or writing to contact@trendzbee.com with photos. We arrange pickup at our cost and either replace the item or refund you in full, including delivery — your normal return window is not shortened by our mistake.

Every return moves through the same visible steps: Requested, Picked up, Received, then Refunded. You can see the current step on the order at any time.

On arrival each item is checked against the conditions above. If it fails the check, we mark the return rejected with the reason, and the item is returned to you where practical. We will always tell you the outcome rather than leave you guessing.

Gift cards are bought for someone else; once a card's code has been claimed and spent, it cannot be reversed. An unredeemed card can be discussed with us before it expires.

Trendz Wallet top-ups are store credit and are not cashed out, but any top-up you paid for and did not receive is corrected in full.

A paid membership fee is refundable if you have not yet used its benefits; once benefits have been used, the fee stands for the rest of the period.

We don't run an automated exchange, because it usually means waiting twice. The quickest route is to request a return on the item that didn't work and place a new order for the size or colour you want — the refund to your wallet lands fast, so you can put it towards the new order.

If you'd rather we handle it, write to contact@trendzbee.com and we'll do our best to hold the replacement for you.

Email contact@trendzbee.com with your order number and we'll sort it out — returns, missing parcels, refunds that haven't landed, anything. Writes to No. 3, Muneshwaranagar, Bengaluru, Karnataka 560085, India marked to Shree Krishna are answered too. We reply within 2 working days.