Terms & conditions

TRENDZBEE FASHION is a sole proprietorship owned and operated by Shree Krishna, registered at No. 3, Muneshwaranagar, Bengaluru, Karnataka 560085, India. Throughout these terms "we", "us" and "the store" mean that business, and "you" means anyone placing an order or using our website and AI Studio.

By using the site you accept these terms as they stand on the day you order. If any part of them is unclear, write to contact@trendzbee.com before you buy — we would rather explain than surprise you.

You must be at least 18 years old to place an order. Anyone under 18 may order through a parent or legal guardian, who takes responsibility for the order and payment.

You agree to give accurate contact, delivery and payment details, to keep your password private, and to tell us promptly if your account is used without your permission. One customer means one account: referral codes, coupons and membership benefits are for the person who earned them.

All prices are in Indian rupees and include GST unless a page says otherwise. Delivery charges, and any Cash on Delivery fee, are shown separately at checkout before you confirm.

We photograph our own stock, but screen colours and fabric texture can look slightly different on different devices — the product page, size guide and measurement chart are the best guide to what will arrive.

Prices and stock can change, and we may correct a pricing or description mistake, limit quantities, or withdraw an item even after an order is placed. If we cannot supply something you ordered, we will not charge you for it and any money already paid is returned in full.

Placing an order is a request to buy. Your order is confirmed when we accept it — you can follow its state at any time under My Orders on your account. If we reject or cancel an order, we tell you and refund anything you paid.

We may decline an order where the item is out of stock, the delivery address is outside the areas we serve, payment fails, or we have a genuine reason to believe the order is fraudulent or abusive.

We accept online payment by card, UPI, net banking and wallets through Razorpay, and Cash on Delivery where it is offered at checkout. Online payment is never completed on our servers: you pay on Razorpay's secure page, and we never see or store your full card details.

If you open Razorpay but do not finish the payment, the order is kept as payment pending. It is not charged, it cannot be shipped, and you can pay it later from My Orders or cancel it. Cash on Delivery orders must be paid to the courier at the door; if payment is refused at delivery, the parcel returns to us and future Cash on Delivery may be withheld.

The Trendz Wallet is store credit. Money you top up, plus any promotional bonus, is added as soon as payment succeeds and can be spent on future orders. It has no cash value, cannot be withdrawn to a bank account, and cannot be transferred or sold.

Gift cards are valid for the number of days shown on the card (currently 365 days from activation), are meant for someone else, and cannot be used by the account that bought them. An unused balance is not exchangeable for cash.

Loyalty coins are a thank-you, not money. Order coins are credited only when an order is delivered — never when it is placed — and are removed if that order is cancelled or refunded. Coins spent on an order are returned to your balance if the order is cancelled. Coins cannot be converted to cash and may expire under the rules shown in your account.

A paid membership (currently TRENDZBEE PLUS) is an annual fee that buys the benefits listed on the join page — for example free delivery above a stated order value, a longer return window, and faster coins. Benefits begin the moment payment succeeds and last for the stated period.

Memberships are personal and non-transferable. The benefit values shown at the time you join are the ones you get, even if we later change them for new members. Because the fee buys a period of service, it is not refundable once the benefits have been used.

Coupon codes are one per order unless a promotion says otherwise, have no cash value, and can be ended or changed at any time. Some codes are limited to first orders or to particular categories.

A referral code links a new customer to the friend who shared it, and both earn coins when that customer's first order is delivered. Each customer may use one referral code, once, and only before their first order. Referring yourself, opening extra accounts to claim a welcome offer more than once, or otherwise gaming a promotion may lead to the benefit being removed or the order cancelled.

Delivery charges and free-delivery thresholds are shown at checkout, and the delivery estimate you see when you check your pincode is an indication, not a guarantee. Delivery dates depend on the courier and on factors outside our control, such as weather, strikes and remote-area service.

Risk and responsibility for an order pass to you when it is delivered to you or to someone authorised to receive it at your address. For Cash on Delivery orders you must be available to pay and accept the parcel; an unclaimed parcel is returned to us and the order is cancelled.

You can cancel an order yourself while it is still Placed or Confirmed, from My Orders. Once an order has shipped, the return process applies instead.

Returns, the return window for your account, and the choice between a refund to your Trendz Wallet or to your original payment method are explained in full in our Return policy, which forms part of these terms.

The AI Stylist, fashion search, find-similar, colour match, complete-the-look and try-on tools suggest options from the items we actually sell. They are a styling aid, not professional advice, and we cannot guarantee a suggestion suits your body, occasion or taste.

Results depend on the photos and answers you give us. Only upload images you have the right to use, and do not upload other people's photographs or someone else's face without their consent. AI-generated product visuals are marked as such wherever we can, and a generated look may differ slightly from a finished photograph.

Reviews, photos and wardrobe uploads stay yours. By posting them you give us a non-exclusive permission to display them on the site and in our marketing, with your name or initials if you prefer. Keep content honest and lawful — no abusive, hateful, defamatory or infringing material, and no fake reviews for your own or a competitor's products.

We can remove content that breaks this rule, without owing an explanation, but we do not edit honest opinions about a product that reached you.

You agree not to copy or scrape our catalogue, prices or images; place orders with automated scripts; resell our products commercially without written permission; interfere with the site or another customer's account; place knowingly false or bad-faith orders; or use the returns process as a way to obtain goods you never intend to keep.

The TRENDZBEE name and mark, our photography, product descriptions, styling content, website design and the AI Studio interface belong to us or are licensed to us. You may browse, share product links and print your own order details, but you may not reproduce, republish or sell any of it commercially without our written consent.

Razorpay handles payments, couriers handle delivery, and WhatsApp, email and other share tools are provided by their owners. Each of them has its own terms and privacy notice, which apply while you use them, and we are not responsible for how they perform.

We collect only what we need to take your order, deliver it, and answer you — name, contact details, delivery address, order history and, where you choose, a saved wallet or gift-card balance. We do not sell your personal information, and we share it only with the payment provider, the courier, and anyone you explicitly send a gift card to.

To see, correct or ask us to delete your information, write to contact@trendzbee.com from the email address on your account.

We take reasonable care over our products, our site and your orders, and nothing here limits rights you have under Indian law, including the Consumer Protection Act 2019.

Where the law allows, our liability for an order is limited to the amount you paid for that order, and we are not liable for indirect losses such as a missed occasion or lost earnings. If an item is wrong, damaged or defective, your remedy is a replacement, repair or refund as set out in the Return policy.

We may update these terms as the store grows — for example when we add a payment method or change a benefit. The version on this page applies to an order placed while it is live, and the "last updated" date at the top tells you which version that is. Material changes affecting orders already placed will not be applied to those orders without telling you.

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have jurisdiction over any dispute, without affecting your rights as a consumer under the applicable consumer redressal system.

Write to contact@trendzbee.com, or write to us at No. 3, Muneshwaranagar, Bengaluru, Karnataka 560085, India, marked to the attention of Shree Krishna. We reply within 2 working days.